How Can We Help You?
Search our troubleshooting guide below, or reach out to our engineering support team directly.
Send a Message
Support Information
Troubleshooting Guide
On Android, please verify that you have granted SMS read permissions under Settings > Apps > Expinzo > Permissions. Also, make sure that your banks are sending standard numeric SMS headers, as our local parser matches transaction formats of major banks.
Ensure that the phone number you are texting from matches the number connected in the app Profile section. If they match and sync is still delayed, verify your internet connection on your mobile app, or tap "Sync Now" in the App Settings to force a pull from Supabase.
If you forgot your application security PIN and biometric recovery is not working, you will need to reset the app storage. You can uninstall and reinstall the application, then log back in using your Supabase credentials to sync and restore your ledger data from the cloud.